AppNavi

AppNavi is software that introduces users to web-based applications while they are using them. It supplies the information needed for the next step, so software is learned faster and the helpdesk receives fewer questions.

What AppNavi offers

• In-application guidance — guidance that appears at the moment a user needs it.
• Support for standard and custom software — works with out-of-the-box and individually built web applications.
• User training — learning aimed at both staff and customers.
• Helpdesk relief — fewer routine questions reaching support teams.

Who it works with

Organisations rolling out web software to employees or customers and looking to reduce support requests.

Key facts

• Company: AppNavi GmbH
• Expertise: Digital transformation and change management