First Stop Web Design

Based in Birmingham, UK, the community collective First Stop Web Design builds and maintains websites for non-profit groups, faith groups and small enterprises. It describes its purpose as making affordable web services available to organisations that would otherwise struggle to pay for them, and it has been serving those groups since 2004.

Design packages sized by the number of pages

Website design is sold in tiers based on page count. The Budget package covers up to eight pages and is aimed at unfunded community groups and small enterprises, with a standard website and either free or paid hosting. The Bronze package covers up to fifteen pages, the Silver package up to twenty-five, and the Gold package adds premium support and extra functions for sites that need more. A best-value package is offered for high-volume, content-heavy websites that run several functions on a content management system.

Paying as you go and spreading the cost

Clients can buy design packs on a pay-as-you-go basis or spread the cost of a project over time. New customers complete a short, no-obligation survey so the firm can assess basic project requirements before quoting. The firm says its pricing is designed to have no surprises, and it states that its aim is the satisfaction of each customer.

Updates, repairs and recovery for existing sites

Ongoing technical support keeps a site updated, which the firm says is essential for good performance and for protection against software failures and security vulnerabilities. Advanced support is available to existing and new customers whose site has been hacked or infected by a virus. Quick fixes to existing sites are offered free of charge through a separate tech-support service.

Logos, print and branded email

Beyond websites, the firm designs logos, leaflets, business cards, roller banners, vehicle decals, branded stationery and merchandise. Its email and sharing services provide customised email addresses with a set of productivity tools, without a client needing a costly physical server or a third-party hosting arrangement of its own.

A small ethical collective that gives back

The firm describes itself as a small, ethical community collective that provides access to affordable services, advice and information on internet presence, online marketing and social media. Since its development in 2004, it says it has committed a significant share of its net income to good causes, mostly small grassroots charities, enterprises and small businesses with social impact. It works with a parent group on initiatives that it runs directly or in partnership with others, and it encourages the agencies it works with to collaborate and support one another's services.

Family web pages and a portfolio of community projects

The family web pages service is designed to give a voice to people affected by a difficult situation, and it is offered alongside the firm's core packages. Its portfolio of completed sites is shown with customer consent, and the firm marked twenty years of work in 2024, a record it presents as evidence of steady support for community and small-business clients.