Experience Dynamics

Experience Dynamics is a user experience consultancy founded in 2001 by Frank Spillers, based in Portland, Oregon. It now presents itself through its founder's consulting practice, covering UX research, UX design and service design.

What Experience Dynamics offers

• UX research — studies how real users behave so design choices rest on evidence.
• UX and service design — designs products, services and end-to-end experiences.
• Inclusive design — work that takes accessibility and disability rights into account.
• Training and coaching — team training, organisational coaching and one-to-one mentoring for managers and individual designers.
• Usability testing labs — the firm has hired out portable usability labs since 2002 and added virtual reality testing.

Who it works with

Clients span non-profits, governments and rights-based organisations, as well as business-to-business, consumer and employee-facing projects. Named past clients include the City of New York and the Greater London Authority.

Key facts

• Based in: Portland, Oregon.
• Founded: 2001.
• Founder: Frank Spillers, with 27 years of design experience.
• Recognition: listed by the ratings firm Clutch in its lists of UX firms.