Exemplars IT Services

Built around Salesforce and related customer relationship management technology, Exemplars IT Services also supplies IT staff, builds custom software and provides web and mobile development for business customers in several countries. For Salesforce work, the firm offers what it calls a one-stop destination.

Salesforce implementation, development and support

The firm covers the full Salesforce lifecycle, including implementation, development, consulting and managed services. Its work spans Sales Cloud, Service Cloud, Agentforce and Data Cloud, along with custom builds that extend the platform to a client's own processes. Managed services provide ongoing support and maintenance once a system is live.

Staff augmentation with specialist developers

Clients can add Salesforce developers, architects and consultants to their own teams on flexible engagements. The firm also places remote Salesforce developers for clients who need extra capacity without hiring permanently, and it presents this as a way to add skills quickly to a project.

Oracle Siebel and wider IT work

Alongside Salesforce, the firm works on Oracle Siebel CRM, iOS, Android and web development, and it offers IT consulting. Its team comprises professionals across several areas of IT and digital marketing, which the firm says lets it bring the right solution to each client rather than a single product.

Custom development for sectors

The firm builds software for particular sectors. These include SaaS platforms and Salesforce integration for technology companies growing internationally, HIPAA-compliant solutions for healthcare with patient engagement and healthcare data management, and secure, compliant systems for banks, fintech companies and investment firms. It also works on commerce, ERP integration, supply chain visibility and learning management systems.

Team and track record

The firm reports more than 50 certified professionals, with depth in Sales Cloud, Service Cloud, Agentforce and Data Cloud. It reports more than 50 projects delivered, with a 99 percent client satisfaction rate and a 95 percent retention rate, and that it has about five years of combined experience in enterprise IT.

Support and engagement models

Always-on support and maintenance keep the systems running once they are delivered. The firm offers flexible engagement models, so a client can choose staff, project delivery or ongoing support according to what the business needs at each stage.