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Customer Satisfaction Software

Feedbackly

All-in-one feedback tool that publishes surveys on every channel and analyses customer journey satisfaction

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  • Survey Management
  • Online
  • Business Hours
  • Documentation
  • +21 more
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About Feedbackly

Feedbackly is a feedback platform that collects survey answers across the customer journey. Surveys can be published at the same time on any sales or communication channel. Responses then feed a dashboard and a journey-focused analytics tool.

What Feedbackly offers

  • Customisable surveys — built once and used on several channels.
  • Feedback dashboard — a central view of responses.
  • Journey analytics — tracks satisfaction at each stage of the customer journey.
  • Journey mapping — uses mapping to pinpoint where satisfaction shifts.

Who it works with

Businesses that want customer feedback to inform sales and growth decisions.

Key facts

  • Type: customer feedback software
  • Channels: surveys published across any sales or communication channel
  • Analysis: dashboard plus a journey-specific analytics tool
  • Method: customer journey mapping

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Survey Management
  • Online
  • Business Hours
  • Documentation
  • Webinars
  • Live Online
  • Web-Based, Cloud, SaaS
  • Complaint Monitoring
  • Text Analysis
  • Customer Segmentation
  • Feedback Collection
  • Rater Selection
  • Survey/Poll Management
  • Dashboard
  • Question Library
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Progress Tracking
  • Predictive Analytics
  • Analytics
  • Surveys & Feedback
  • 360 Degree Feedback
  • Self Service Portal
  • Reporting/Analytics
  • Sentiment Analysis

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