Freshdesk

Give agents more context and automation to proactively understand customer needs and offer the next-best-action

Skyrocket the speed of service

Achieve speed in delivering remarkable customer service Our customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform

Customer delight, made super easy!

Ready-to-go in seconds Scales with your business 24/7 support for all plans

• Provide omnichannel support Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view

Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view

• Faster resolution at a lesser cost Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength

Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength

• Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals

Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals

Faster resolution at a lesser cost

Stay on top of your CSAT goals

Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans

• OmnichannelSave up to 50%

Support Desk combines best-in-class ticketing, self-service, and reporting.

Get going for free Up to 10 agents

• Integrated ticketing across email and social Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk
• Ticket Dispatch Categorize, prioritize, and route tickets to the right teams by creating your own business rules
• Knowledge Base Enable customers to help themselves by finding answers on their own
• Ticket Trend Report Analyze trends and stay on top of tickets by allocating resources at the right time
• Out-of-the-box analytics and reporting
• Choose your data center location Intuitive, industry-leading support for growing businesses Everything in Free and…
• Automation Automate follow-ups, escalations, and other tasks using specific time and event-based triggers to perform any action of your choice
• Collision Detection Know when another agent is viewing/replying to a ticket to avoid duplicating each other’s effort
• 1000+ marketplace apps Get access to 1000+ apps and extend the capabilities of your helpdesk with the Freshworks Marketplace