Cerebri AI

Cerebri AI develops a customer experience platform built on artificial intelligence. Its main product, Cerebri Values CX, measures how engaged customers are and links that to financial outcomes for large organisations.

Features

• Engagement measurement: gauges customer commitment across brands.
• Journey analysis: applies reinforcement learning to customer journeys to draw out deeper insight.
• Action prediction: forecasts which step the business should take next with each individual customer.
• Personalisation: supports tailored experiences across the whole customer life cycle.

Who it serves

The platform is designed for large enterprises that need to operate at scale.

Key facts

• Product: Cerebri Values CX v2 (CVX)
• Technique: reinforcement learning applied to customer journey data