Experience2Go

Experience2Go is a software tool from ScanmarQED that analyses customer feedback to show where interactions with a business break down. It is aimed at sales and service teams that want to act on what customers say.

Features

• Problem-spotting: highlights weak points in how customers deal with the business so they can be fixed quickly.
• Feedback to staff: passes combined customer comments back to the salesperson or team concerned.
• Performance benchmarks: adds action standards or dynamic benchmarks so people can see how they compare with colleagues.

Who it works with

Its maker, ScanmarQED, serves brands and agencies and offers its software as a fully managed service, a hybrid arrangement or an in-house toolset.

Key facts

• Maker: ScanmarQED, a marketing analytics and planning software company
• Operating models: managed service, hybrid, or do-it-yourself
• Security: the maker cites GDPR and ISO 27001 frameworks