Napersoft CCM

Napersoft CCM is customer communications management software that covers letters and statements across every line of business in a company. Business users, not just IT staff, compose and format the documents.

What Napersoft CCM offers

• Template authoring — tools built on Microsoft Word so business staff can create and edit document templates themselves.
• Scheduled back-office runs — high-volume production of communications on a schedule.
• Real-time front-office output — one-to-one communications produced during customer service.
• Self-service access — customers can retrieve their own documents at any hour.
• Multichannel delivery — print, email, fax, text message, mobile and web, depending on customer preference.
• Central archive — one repository for customer documents shared by all departments.

Who it works with

Enterprises that still build letters by hand, depend on IT for template changes, or run print-only systems and need workflows that respect regulatory and business standards.