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CMDB Software

ITOP

Open-source ITSM and CMDB platform that runs service desks and IT asset records

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About ITOP

ITOP, written iTop by its makers at Combodo, is a French open-source solution for IT service management and configuration management. It serves IT teams and service providers who want a shared repository behind their service desk.

What ITOP offers

  • ITSM — ITIL-certified processes for incidents, requests and service quality.
  • CMDB — a repository shared by all teams, with offers that can be tailored per client.
  • Low-code customisation — the platform adapts to different processes without writing code.
  • Automation and reporting — operational automation and automated reports.
  • Gradual rollout — modules can be added step by step as ITIL adoption grows.

Who it works with

Service centres managing several customer environments, which can keep each organisation's data confidential.

Key facts

  • Origin: France
  • Delivery: self-hosted or SaaS, used from any internet connection
  • Licence: open source, with no licence to buy
  • Current release described: iTop 3.3

Profile written by TrustList from the business's own published information, Oct 2026.

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Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

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