Configuration Management Database

Configuration Management Database is the ServiceNow product that holds a company's IT configuration records. It acts as the system of record for IT and feeds service impact analysis, asset management and compliance work.

What Configuration Management Database offers

• System of record for IT — a single store of the items that make up an organisation's technology.
• Service impact analysis — shows which services are affected when a component changes or fails.
• Asset management — ties into the ServiceNow IT asset management product.
• Compliance support — records used for governance and audit needs.

Who it works with

Enterprises that run IT services on the ServiceNow platform, including operations, service management and security teams.

Key facts

• Vendor: ServiceNow
• Platform: the ServiceNow AI Platform, which also covers IT service management, IT operations management, governance risk and compliance, security operations and field service
• Development: low-code app building is part of the platform