I.T. Insiders

Outsourced IT support across New Hampshire and Massachusetts

I.T. Insiders is an outsourced IT provider with clients in Manchester, Nashua, Merrimack and Amherst in New Hampshire, and in Lawrence and Haverhill in Massachusetts. It works as an extension of a client's own team, providing computer support, repair and network services on site or remotely. Its record runs back over thirty years.

Cloud, backup and email protection

Cloud services include spam filtering, online backup and hosted solutions, along with email and spam protection. Data backup is meant to keep a business working through a disaster. Hosted email exchanges and offsite databases are available, as is server colocation, which the company says reduces the need to spend on hardware.

Hardware as a service and virtualization

Hardware as a service supplies equipment on a managed basis, and virtualization consolidates servers so that fewer physical machines are needed. Consulting covers security, on-demand services and office moves. The company explains that its experts prepare an on-site or remote plan, so the client can spend its time on its own work.

One vendor, one contract, one support team

The company works with many established technology partners, which it says means a client deals with one vendor, one contract and one support team. It holds New Hampshire state contracts, and its specialists are described as friendly guides who explain technology rather than confuse the client with it.

Ongoing support instead of one-off repairs

Rather than repairing machines only when they fail, I.T. Insiders describes an ongoing relationship: a team that learns the client's systems and offers both expertise and attentive listening. The company sets this against its three decades in the business, arguing that a provider who knows the client's history and goals can plan IT rather than react to it. Support, consulting, cloud services and hardware can all run through the same team, so a client deals with one group of people.