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As of the 1st May 2018, ECS (Edinburgh Computer Services) one of Scotland’s longest established IT firms joined the Commsworld Group.
ECS, now known as Essential Cloud Solutions still operates as normal but all their Cloud, Security and IT services is now under the Commsworld Group and makes for a completely unique offering enabling Commsworld to offer enhanced Cloud solutions and IT expertise
The ECS product solutions are now fully embedded into the Commsworld portfolio and offers enhanced solutions including:
- Enhanced LAN design & deployments
- Wi-Fi surveys and heat mapping
- Microsoft Office 365 and Applications
- Secure Wi-Fi design and solutions
Ensuring our clients are offered the best possible support is of great importance to us
This is why we have set up the necessary means for you to submit your support requests through our help desk team
Follow our guidelines below to ensure you the get right support at the right time
We ask our clients to evaluate and assess how urgent their issue is and submit a support request appropriately
Please see below for a small breakdown of how to submit your request
This is the easiest and most effective option
All non-urgent requests should be submitted into a ticket format and will be actioned by our technicians within your SLA agreement times
All business-critical issues, and issues affecting more than 1 user can be submitted via a phone call
This will allow our team to prioritise your request
Once you have submitted your ticket for help desk support a technician may ask to remote onto your workstation to assess the issue for themselves
