Internos

Managed IT support for Miami businesses

Locally owned, Internos trades as Internos Group and provides IT support and cyber security from Miami, Florida. Its managed IT and cybersecurity work is for businesses that want a long-term technology partner rather than a one-off fix. The firm says it speaks to clients without technical jargon, and it describes its approach as a leadership-team relationship with each account.

Day-to-day managed services

The managed service covers the everyday running of a business's systems, so that staff are not left waiting on hold when they need help. Its aim is to stop tech problems and downtime from eroding morale and productivity, and to make IT spending show a return in efficiency. Clients who want a defined plan can have one drawn up around their own operations and goals.

Cyber security, compliance and email protection

The security offer covers protection against cyber threats, compliance requirements and problems such as email outages and system slowdowns. Internos publishes practical guides in this area, including checklists for cyber security, managed service providers and Microsoft 365 security, and a phishing prevention sheet. These help businesses check where their defenses are weak.

Backup and disaster recovery

The business continuity and disaster recovery service is built to keep operations running when something goes wrong. Internos describes it as the way a business stays on course after an outage or other disruption, with recovery planned in advance rather than improvised afterwards.

Cloud and hosted phone systems

Internos advises clients on choosing a cloud solution that suits their size and needs, and it supplies hosted phone systems, which it describes as voice over IP. The aim is to improve productivity and efficiency while keeping the business secure.

Industry knowledge and strategic planning

Internos says its consultants draw on decades of experience in the industries they serve, so they can help clients meet specific goals rather than offer generic support. The firm's sales pitch centers on a strategic IT plan, so that a business does not have to rely on patching a network that has grown untidy over time.

Client retention and guarantee

The company says its clients stay for an average of more than ten years. It also offers a 90-day guarantee under which a client who is not satisfied is helped to move to another IT support firm.

Booking and questions about AI

Visitors are invited to book a no-obligation consultation and to explain their business challenges. The firm also has a section on AI, asking whether businesses are keeping up with the technology and what it could mean for their operations.