Fairoaks IT

IT support for Massachusetts and Charlotte businesses

Fairoaks IT has its main office in Franklin, Massachusetts and a second base in Charlotte, North Carolina. Its site says it has served businesses since 1991, with service areas in eastern Massachusetts, Rhode Island and Charlotte. The firm presents itself as an outsourced IT department for organizations that cannot justify a full-time technology team of their own.

Industries where the work is tailored

The firm's industry focus is manufacturing, construction, and accounting, tax and other professional services. The site sets out separate offers for manufacturing IT, construction IT and professional services IT.

Managed services, monitoring and the help desk

Managed IT services cover proactive monitoring and management of a client's computer networks. The firm says its 24/7 monitoring is meant to prevent long periods of downtime. Its help desk answers live, according to the firm, and the site claims that a typical issue is picked up in under twelve minutes from the start of a call.

Remote IT services let technicians connect to a client's network and machines and resolve faults without a site visit. The work covers network and PC problems, software support and virus removal.

Cloud systems and managed security

Cloud computing covers hosted systems and the migration of a business's systems to them. The site says cloud services allow staff to collaborate over the internet and the office intranet, which makes the day-to-day work of a business more efficient.

Managed security services are available as an add-on to a client's existing IT staff, or as a full handover of the IT function, depending on what the client needs. The firm presents these as options chosen by the client rather than a single package.

Performance figures the firm reports

The site makes several claims about its own performance. It says clients who take its total care plan average a 7.4 percent saving on IT support, that client networks average 99.98 percent availability, and that its end users give it a high satisfaction rating.

The firm also offers a free guide with twenty-one questions an owner can put to any IT consultant,.