BridgeNet Technology Consultants

Managed IT support for metro New Orleans

BridgeNet Technology Consultants offers managed IT services and support across metro New Orleans. The firm has worked since 2008, and its service area runs along the Gulf Coast from New Orleans to Baton Rouge, with two locations in the metro area and on the Northshore. Its clients include businesses that have never had dependable IT support, as well as those that have outgrown a previous provider.

Flat-rate support and monitoring

The firm describes its managed services as flat-rate support, with networks monitored around the clock so that problems can be handled before they reach staff. Its help desk gives remote and on-site problem solving from local technicians. The firm gives an average response time of 3.5 minutes, which is the firm's own claim.

Cybersecurity sized to each client

The firm's cybersecurity work is layered protection sized to the risk each client faces. It also trains client staff, because the firm says a team that understands the risks lowers the chance of a breach. The firm says it will secure a client's systems and give the company long-term peace of mind.

Consulting, software support and network projects

Consulting covers strategic advice on technology and help with everyday office software, including Office 365. The firm also carries out network infrastructure projects. Its work for clients is described as making technology a support to the business rather than an obstacle to running it.

Taking over from a previous provider

The firm offers onboarding for organizations that are leaving a previous IT provider, or that have outgrown one. The firm describes a process in which the firm sets out where a client's IT stands and what to fix first, explained in plain English, and then takes IT off the client's hands. The firm also lists WCCXT certification and a finalist place for a Titan of Industry award among its credentials, which are its own claims.