Addcent Consulting

Addcent Consulting is a Swedish consultancy of senior customer-experience specialists. It helps companies work out where AI can add the most value to customer relationships, then carries that through from strategy and planning to build, rollout and day-to-day running.

What Addcent Consulting offers

• AddVisory — strategy and decision support for CX and AI, including prioritising initiatives and drawing up a workable plan.
• AddPlatform — switching on and tailoring the AI features in Salesforce, Dynamics 365, HubSpot and ServiceNow.
• AddBuild — bespoke AI and CX builds such as AI agents, integrations and customer-facing apps for needs the standard platforms cannot meet.
• AddOps — management, support and further development of CX and AI systems, handled by the team that built them.

Who it works with

The firm works with companies that want to strengthen customer relationships and CX capability, drawing on experience in digitalisation and change management. It publishes articles on customer focus and operational excellence.

Key facts

• Based in: Sweden
• Platforms: Salesforce, Dynamics 365, HubSpot, ServiceNow
• Team: senior CX consultants