5K Technical Services

Based in Allen, Texas, 5K Technical Services provides managed IT across the Dallas-Fort Worth area. It supports offices in Allen, Richardson, Plano, Frisco and McKinney, and it says it has more than 20 years of experience looking after networks, users and infrastructure. The purpose of a managed plan is to keep an organization's systems running around the clock so its own staff do not have to handle support tickets, upgrades or patching.

What a managed plan covers

The services include network cabling and Wi-Fi, along with office moves and upgrades, including hardware-as-a-service and infrastructure-as-a-service arrangements. Managed networks, firewalls and cyber security sit alongside server care, software updates and backup. Disaster recovery planning, business continuity planning and testing are also part of the offer, and professional services firms can get compliance testing. The company says it also supports Mac and Apple systems.

Response times and US-based support

The company says it aims to respond to problems within an hour, and that most issues can be solved remotely, which it says keeps costs and waiting times down. Clients can follow open issues in a web portal. The support staff are US-based, which the company says avoids language barriers on calls. Emergency work, security reviews and systems analysis are arranged on request.

Cloud, phones and security

Cloud services and hosted VoIP telephone systems come with unified messaging, so calls, voicemail and messages sit in one place. The company's cyber security work centers on managed firewalls and security checks for networks and users. It also advises on AI strategy and runs IT projects for organizations that need outside project management.

Credentials

The firm describes itself as a Microsoft-certified managed services provider and says it holds the CompTIA Managed Services trustmark. That credential is vendor-neutral and business-level, and it checks that a provider follows standard operating procedures, agrees to a code of conduct and supplies client references. The company also reports a place on CRN's MSP 500 list.