Kytec

Many Australian organisations buy their contact centre software, their Salesforce work and their network security from different suppliers. Kytec sells all of those, along with managed IT, from one systems integrator and managed service provider. The company says more than 400 organisations trust it and that it holds ISO 27001:2022 certification.

Customer experience and CRM work

Contact centre work is about delivering consistent customer experiences across every channel, with the stated aims of better engagement, loyalty and growth. For Salesforce, the firm offers consulting, implementation and managed services to make better use of the platform.

Managed IT

The managed services side looks after day-to-day IT so that staff can concentrate on their own jobs, from everyday support to strategic planning, backed by a round-the-clock help desk. It also offers a strategic IT consulting arrangement built on a four-step approach.

Network and security

Kytec describes a full set of network products and security layers:

• Switching, wireless networking including Wi-Fi 6 and 5G, and SD-WAN, which lets organisations reshape their wide area network to improve application experience and security across many sites and clouds.
• Cisco Meraki networks, which it can design, deploy and manage. It is a gold certified Cisco partner and calls the Meraki approach simple, scalable and cloud first, with one point of management.
• Next-generation firewalls, which go beyond perimeter protection with automated threat management.
• Web security through Cisco Umbrella, which checks and blocks unknown or unsafe sites.
• Email security with Mimecast, a layered approach to attacks on the perimeter, inside the network and beyond it. The company notes that email is where most attacks begin.
• Advanced malware protection against threats hidden in email attachments.

Cloud and the modern workplace

Cloud services are described as flexible, scaling up or down as the business changes. The modern workplace offer aims to let teams work securely from any location and to simplify the IT environment.

What the company says sets it apart

Its site lists a security-first approach, strategic partnership, reliable support, solutions designed for each customer rather than off the shelf, always-on service, keeping data local and compliant, and the backing of leading technology vendors. The company positions itself as helping clients keep up with AI and changing technology with clarity.