JIG Technologies

Based in Toronto, JIG Technologies runs outsourced IT support and builds custom software for organizations across Canada. Its managed services take over the routine technology work that a company would otherwise give to an internal IT team, so the people running the business can focus on their core goals. According to the company, the service costs less than half of what hiring internal IT staff would, and clients no longer need to find extra help on sick days or during paid leave.

A support desk that sees problems through

The support team is trained to handle a problem at first contact where it can, and to follow through until the fault is fixed. The company describes this as the answer to nagging computer issues that keep coming back. The managed contract also covers virtualization, servers, network security and device management, from basic upgrades for small firms to complex networking, connectivity and device management for large enterprises.

Managed IT and planning for nonprofits and charities

Nonprofits and charities form a distinct part of the client base. Their technology has to serve a mission and a community while stretching a limited budget to reach donors, supporters and fundraisers, and keeping personal data safe. The nonprofit services start with structure: a plan for the technology stack, security measures, and a managed service that improves efficiency for organizations whose staff are already stretched. The aim is to move a client from an unclear IT setup to one that it can rely on.

Custom software built around specific operations

Beyond running existing systems, JIG designs and builds software around how a client works. Its project history includes an integrated warehouse management, inventory and web store system for a logistics business, an online career management and reporting tool for a career platform, a centralized asset management solution for a utility, and a digital rights asset management system for a media group. Each project starts from the client's processes, with the aim of helping teams run faster and with fewer errors.

Experience and the people who deliver it

By its own count, the business has spent more than two decades running managed IT for clients. Its consultants and developers hold industry certifications, and helpdesk support and data security come with the managed contract. It serves organizations from small businesses to large enterprises and rapidly growing companies in Toronto and across Canada.