Datacom

Datacom provides cloud, customer contact, analytics and IT services to businesses. Its work spans cloud strategy, contact centre operations, data and process improvement, and the management of IT systems and hardware.

Products and services

• Cloud services: end-to-end cloud capability across the main cloud technologies, plus cloud strategy and optimisation.
• Customer contact and engagement: contact centre operations and customer engagement technology delivered at scale.
• Analytics and data: advanced analytics, data visualisation and workload visibility to find high return improvements.
• Process improvement: analysis of business processes with a tool called Process IQ, plus task automation.
• IT asset lifecycle services: secure disposal, buy back, logistics and lifecycle management for hardware and software.
• Managed IT and networking: outsourced management of IT systems, networking and application stability.