Cyntexa Labs

Cyntexa presents itself as a Salesforce partner first and a general IT consultancy second. Its site describes a premier IT consulting company that offers tailored solutions to clients of different sizes, and it says the team includes more than 300 Salesforce specialists. Its older material also lists it as a Salesforce Crest Gold consulting partner and as a Salesforce implementation and AppExchange partner, and it describes work across more than 700 projects in many sectors.

Salesforce implementation from set-up to data migration

The implementation service covers planning, rollout, adoption and maintenance of a Salesforce cloud instance. The firm says the work starts with understanding what a client is trying to do and why, then looks for the existing Salesforce features that can meet the need before it proposes anything new. Set-up and customization are followed by data migration, so that the records a business relies on move across cleanly.

Custom development and AppExchange applications

Development work produces native applications built on the Salesforce platform, written to the client's requirements and the best practices of its existing implementation. The firm also builds apps for the Salesforce AppExchange marketplace, from requirement gathering through approval of the business plan to support after release.

Integration between clouds and outside systems

Integration connects different Salesforce clouds to one another, and links Salesforce to separate systems and applications. The firm says it does this with third-party tools or with custom code in several programming languages, depending on which route suits the client's systems. Its work list includes a Salesforce Data Cloud service and ServiceNow work on workflows.

Managed services after go-live

Managed services are offered for clients whose Salesforce platform keeps growing. The firm monitors Salesforce releases, finds the areas where a client can improve its processes, and maintains the platform, so that a business does not have to hire full-time staff to keep up. The firm describes this as a way to reduce budget spending while still getting the work done.

Other platforms and hiring

Alongside Salesforce, the firm lists Nintex, where it is named a Nintex Premier Partner for implementation, customization and support, along with AWS and Google Cloud services for implementation, migration and managed support. Clients can also hire Salesforce developers or architects on a long-term or fixed-term basis, part-time or full-time, and scale that team up or down as demand changes.

Industry projects in the portfolio

The current site lists project work on a Salesforce loyalty programme for a customer business, on donation management for a non-profit, on a B2B commerce store for the real estate sector, and on a multi-cloud set-up intended to speed up underwriting. The firm describes these as examples of what it has delivered on the platform.