Apograph

IT support from Leicestershire and London since 1993

This British company has supplied computer services and IT support since 1993, working from offices in Leicestershire and London for organisations across the UK. Its site says it has more than thirty years of experience, and that this has taught it that no single package suits every client, so each arrangement is built around the customer's own needs.

Managed support that watches for trouble

The core offer is managed IT support. The company says it does more than react to faults: it keeps a constant watch on systems through remote monitoring and management that runs around the clock, aiming to catch and fix issues before they interrupt work. Support is given by phone, email and on site, covers PCs, Macs, phones and tablets, and is pitched at firms with anything from three users to three hundred. Communication is in plain English, and, the site adds, in Polish as well.

Everything from one supplier

Apograph describes itself as a single source for IT and computer needs: hardware and software, telecoms, hosting and web services, so a client avoids dealing with several providers. Further areas on its site include:

• secure, scalable IT systems, from partial virtual desktops to virtual infrastructure with geographic redundancy
• cloud services, where it says it is a certified Microsoft Azure partner
• licensing for charities and non-profit organisations
• steps to reduce risk from mobile devices

The team

It stresses that clients deal with an in-house team of technicians rather than a call centre, and that those technicians keep up with developments in technology and IT security. The company wants its clients to stay with it for the long term, and calls the relationship a partnership built on trust and simplicity.

The site also describes customers reaching the team by phone, email or in person, and a customer-first attitude in which every stage of a project is explained clearly, without technical jargon.