Berlin-Wheeler Inc

Berlin-Wheeler Inc is a debt collection and call service business that has helped companies manage overdue accounts since 1951. It positions itself as a compliance-minded agency whose telephone collectors ask questions to understand a debtor's financial position before agreeing a repayment arrangement.

Products and services

• First-party account management: working overdue accounts on behalf of the creditor under its own name.
• Third-party collections: recovery of debts that have been passed to the agency.
• Legal assessment and resolution: review of accounts that may need legal action.
• Technology and consulting: systems and advice to help clients reduce receivables.
• Payment plans: collectors first ask for full payment, then negotiate an instalment arrangement.

Customers and markets

Companies that want to recover money from customers while protecting their reputation in the community.

Key facts

• Founded: 1951
• Approach: telephone collections run as customer service
• Careers: the site also advertises jobs and a described hiring process