ALKES

Alkes is a customer experience company that runs customer service for brands across digital channels. It pairs artificial intelligence with human staff, and the site is written in Portuguese. The team both answers customers and watches what is said about a brand online.

Services

• Customer service management: chat, email, WhatsApp and telephone support for online stores.
• Marketplace support: help before and after a sale on marketplaces.
• Social media handling: monitoring, engagement and replies that reflect the brand's identity, plus crisis management.
• Reputation management: handling feedback and reviews, including on complaint platforms such as Reclame Aqui and consumidor.gov.
• Reporting: data and analysis on campaigns and customer interactions.

Clients

Brands and online retailers that receive customer contact through many channels at once, including businesses that need extra capacity during busy seasons.

Key facts

• Approach: combines AI tools with human specialists in a hybrid customer experience model
• Language: Portuguese