Gold Cross Answering Service

Live answering for HVAC and home service firms

Live call answering and messaging for HVAC companies and other service businesses is the core of what Gold Cross does. Calls that arrive after the office closes are picked up by live people, so a first customer contact is not lost at a moment's notice. The firm describes its service as an affordable way for businesses to make a strong first impression at any hour.

Secure messaging through Startel

Messages are delivered through Startel Secure Messaging, which sends the client instant messages about its customer contacts by email, text message or voicemail, at whichever contact point the client chooses. The firm says the service keeps a business informed about how its customers are reaching it, and that it fits a budget of any size.

Live chat, lead capture and appointments

The live chat service uses specialists trained in online chat lead capture and service requests. The firm says each inquiry is monitored and passed to the business as quickly as possible. Agents can also set appointments for a client, rather than only recording a caller's details, so that the work of booking a visit is handled during the call.

Trials, contracts and fast onboarding

The firm offers a 14-day free trial, with no contracts and immediate onboarding. It says onboarding can happen within four days when a business needs it, for example when it is growing quickly or has been hit by a disaster that disrupts its normal phone service. The site describes the service as a way to keep operations running smoothly while the business's own team is stretched.

Coverage for service industries and water treatment

The firm answers after-hours calls for HVAC businesses and other service industries, including water treatment companies. Its website promotes the service as a way to give a first impression 24 hours a day, seven days a week, and it offers an existing client a referral credit when that client recommends the service to someone else.

Gold Cross Answering Service provides live call answering and messaging for HVAC and other service businesses. Its staff answer calls outside normal business hours, and its team also handles live chat enquiries.

What Gold Cross Answering Service does

• Live answering: calls answered by live staff, including after-hours calls for the client's business.
• Secure messaging: Startel Secure Messaging sends instant messages by email, text or voicemail.
• Live chat and lead capture: chat specialists capture leads and service requests and pass them on quickly.
• Appointment setting: setting appointments for clients, not only taking their details.

Who it works with

HVAC companies and all kinds of service industries, including water treatment companies that use its after-hours cover.

Key facts

• Messaging platform: Startel Secure Messaging
• Onboarding: in four days or less when needed