Gold Cross Answering Service

Live Chat Capability

& Lead Tracking Due to easy integration and low maintenance, live chat is the leading digital content method Forrester notes live chat leads to a 48% increase in revenue and 40% conversion rate Our specialists are trained in online chat lead capture and service requests to ensure your inquiries are monitored and delivered to you as quickly as possible

No Contracts &

Fast Onboarding Typically a situation informs your business it can no longer function efficiently without outside assistance Maybe your company is experiencing fast growth or a natural disaster happens We understand your need to keep things running smooth This is why onboarding can happen in four days or less if needed

WaterCo has been using Gold Cross for almost a decade and have found their service to be excellent Their team has spent the time to learn water treatment and damage control they are able to discern a true emergency from a non-emergency call and take appropriate actions The staff is trained on the various styles of by-pass valves and how to help a customer use them We have also worked together so that they set appointments for us rather than take leads This has been a strong source of growth for us

– Don Fuller, President, Culligan by WaterCo We always have found Gold Cross to be a valuable partner handling our regular after hours calls However, after Hurricane Irma went through our area, our offices did not have normal phone service for several days Seamlessly, Gold Cross was able to answer the phones and provide us with the needed customer information so we could continue to serve our customers Without their service, we wouldn’t have been unable to function We are happy to be long term customers and sincerely consider Gold Cross as a vital part of our team of professionals

– Dan O’Brien, GW Pumps & Purification They perform a crucial function, allowing our customers and future prospects to reach us after normal business hours and do so at a very reasonable price Their staff are not only friendly, but knowledgeable about our business, allowing them to dispatch calls in the most efficient manner Additionally, Gold Cross makes any changes, updates or requests that come from us seamless and easy to work with

– R J Easton, The US Water Company I have worked with Gold Cross Answering Service since 2015 Over the past four years I have had a very positive experience and would highly recommend their services If we experienced an issue, Carla and Kim have been quick to act and have a solution If you are in need of a 24/7 answering service, Gold Cross is a great company to work with – Derek Trainor, ARM, Commonweal Development Corp

In our business we must be on call at all times, so it is critical that Gold Cross Answering Service is available to meet our needs on a 24-7 schedule Their professionalism is second-to-none and we feel extremely confident with them being our first form of communication when our customers call us for storage needs! – Ben Ganske, Gold Star Mini Storage Signing up with Gold Cross has been a great decision for our business The support they provide has been very beneficial for our customer service experience The operators are knowledgeable about the Culligan products, and our customers appreciate being able to be taken care of by a live person

– Sean Webb, Sharp Water Culligan Gold Cross Answering Services offers the best service-industry focused answering services around at a price YOUR business can afford Whether you work in the water treatment industry, HVAC, plumbing, electrical, utility, restoration and more!

You Only Get One Chance For Your Best First Impression!

Do you want your first-time customers to receive prompt, courteous service? Most answering services claim they can do this at a cost But Gold Cross provides all of the expertise and dependability you would expect in a 24/7 answering service for a fraction of that cost, with no long-term contracts We believe in making your customers feel like they are talking with you as an extension of your business — because that’s what we are

Our Startel Secure Messaging platform and client service portal provides you with up-to-date information on each call that was received Gold Cross specializes in the service industry We understand that a problem from your customer rarely seems to arise between the hours of 9 to 5 This is why we are there all day, every day — nights, weekends and holidays — to provide your customers with the comfort and satisfaction they come to expect from YOU

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