Anserve

Anserve is a telephone answering service that takes calls for businesses at any hour. It describes itself as family owned and operated, with every employee based in the United States. Its clients range from start-ups to national brands.

What Anserve offers

• 24/7 call answering: live agents pick up calls so companies do not rely on staff phones outside office hours.
• Live agent service: agents help sort and prioritise incoming calls and emails.
• Message delivery: the firm has moved from basic paging to SMS messaging so clients can respond quickly.
• Secure messaging: messages can be sent in encrypted form to protect client data.
• Backup facility: the premises run on local utilities plus a solar panel system, with on-site natural gas as an alternate source if the grid fails.

Who it serves

Start-up businesses and national brands, including organisations whose calls are of a sensitive nature.

Key facts

• In operation since: 1969
• Ownership: family owned and operated
• Team: all employees based in the US
• Premises: a 12,000 square foot building with solar panels covering 6,000 square feet