Empereon Constar

Your business needs are a moving target, requiring a partner with a "whatever it takes" culture and the agility to pivot at a moment’s notice Our partners come to us with their greatest contact center challenges because we solve them creatively and quickly

Our clients stick with us because we convey an uncanny level of commitment to their goals and flexibly coupled with speed in solving their problems And because of this, we haven't lost a single one in over 20 years of operation

How We Serve Our Clients

Our AI driven secret sauce to operational excellence

Boosts NPS, IR, OSAT

We love a good benchmark test and encourage "challenge the champion" models

105% above Sales Targets

We know how to motivate our agents For each project we formulate the ideal incentive program to absolutely crush our client’s targets

130% above Recovery Targets

Our tiered agent strategy can dramatically improve your 3rd party collection productivity Connect with us to learn more

#1 vendor for 90% of our clients

We are fanatical about achieving the #1 performing vendor slot for each of our clients And we’re now outperforming in-house teams on some of our accounts A competitive spirit isn’t always a good thing, but when it comes to our customer KPI’s we think it is

Considered one of the most prestigious awards for call center management – 3 years running with our largest Telecom client Empereon selected #1 among 27 national vendors for top performing in production, performance, employee satisfaction, quality, and voice of the customer You show us your call volume patterns and current provider WFM strategy, and we will show you waste dramatically affecting your bottom line

Interested in partnering with us?