Dynamic Collectors Inc

A debt recovery agency locally owned in Washington

Locally owned and run, Dynamic Collectors, Inc. recovers debts across the whole of Washington State. It has been providing debt recovery services in the state since 1990, and it collects accounts receivable for business clients. The agency also works with the consumers who owe those accounts, and it describes itself as an extension of its clients' own teams.

Its staff include client service representatives, collectors, legal personnel and support staff. The agency says that the professionalism and care of that team are what allow it to resolve more accounts and to do so in a timely way.

Payment plans and client access

Where a debtor needs more time, the agency arranges payment plans that help customers meet their payments, with payment dates adjusted where that is needed. For its business clients the agency runs an online portal, with an online access tutorial to show how to use it. The portal lets a client follow the accounts the agency is handling.

Certified quality management

Dynamic Collectors is certified under the Professional Practices Management System, known as PPMS. The agency describes PPMS as an industry specific quality assurance program, supplied by one of the associations the agency belongs to. The program is a management system built on a set of professional practices and policies, and the required foundational training addresses a set of elements that the agency says are central to running a collection agency well.

The agency says the certification has led to leaner day-to-day operations and better service to customers. It cites tighter protection of data and premises, a staff trained more thoroughly, regular checks on how satisfied clients are, quicker fixes when a client raises a service problem, and written procedures that keep the work consistent.

Compliance with federal and state law

The agency says all collection efforts are made in full compliance with federal and state law and to the highest ethical standards. It describes its service as one that is customized to fit each client's requirements, and it asks clients to say what they would like added or changed.

Memberships and professional roles

The agency belongs to the Association of Credit and Collection Professionals and to the Washington Collectors Association, and its staff serve in roles within both associations. Those memberships are part of how the agency keeps its practice in line with the industry's standards.

Dynamic Collectors Inc is a locally owned and operated debt recovery agency that serves clients across all of Washington. It collects accounts receivable for business clients and also works with consumers who owe those accounts.

Products and services

• Debt recovery: collection of unpaid accounts, handled by client service representatives, collectors and legal staff.
• Payment plans: arrangements that help customers meet payments, with payment dates adjusted where needed.
• Online client access: an online portal for clients, with a tutorial.
• Quality certification: a Blueprint Quality Management System certification covering documented procedures and staff training.

Who it serves

Business clients that need accounts receivable collection, and the consumers whose accounts they manage. Collection work follows federal and state laws.

Key facts

• Area served: all of Washington
• Operating since: 1990
• Memberships: Association of Credit and Collection Professionals and the Washington Collectors Association