ContactCall

ContactCall is an outsourced contact centre in Ukraine that handles calls, customer databases and surveys for small, medium and large businesses. It takes over the telephone work a company would otherwise need its own operators to do.

What ContactCall does

• Inbound calls: hotline reception, helpdesk set-up, call and request processing, personnel outsourcing and virtual office set-up.
• Outbound calls: database creation, surveys, telemarketing and telephone presentations to customers and partners.
• Voice services: delivery of voice messages, online consultations and voice menus.
• Reports and statistics: reports and statistics passed to the client in the form it needs.

Customers and markets

Businesses of all sizes that need calls handled outside office hours, or that need operators only from time to time. The company handles projects in both Russian and Ukrainian.

Key facts

• Hours: open 24 hours a day, on weekdays, weekends and holidays.
• Languages: projects handled in Russian and Ukrainian.
• Quality: a call centre the company describes as European quality, with operators who study each project before starting work.