Conn3ct

Conn3ct is a communications and customer experience specialist whose website now trades under the name Connect. It works with organisations on contact centres, unified communications and network services, and describes its approach as vendor-agnostic.

What Conn3ct offers

• Contact centre transition — moves contact centre, CRM and workforce platforms from on-premise to cloud, or from one platform to another.
• Transformation — redesigns how customer service work is actually done once a platform move is complete.
• Automation and AI — identifies, prioritises and tests AI use cases with governance behind them.
• Optimisation — turns interaction data into insight about root causes, friction and recurring themes.
• Unified communications and network services — listed in earlier profile text as core areas alongside contact centres.

Who it works with

Organisations modernising customer journeys and service operations across every contact channel, internationally.

Key facts

• Experience: more than 35 years in the field, according to its website
• Reach: describes itself as a global CX specialist
• Approach: vendor-agnostic, with bespoke solutions