Call Care

CallCare runs a virtual reception service for businesses in New Zealand. Its receptionists answer calls in the client's name from within the country, and the service works around the clock, including weekends and public holidays.

Products and services

• Message taking: capturing caller details and passing them on.
• Call transfers and switchboard: screening calls and sending them to the right team member.
• Appointment scheduling: booking appointments in the client's chosen calendar software.
• Scripts and FAQs: handling complex call flows or common questions consistently.
• Emergency response and dispatch: connecting urgent jobs to the client's team at once.
• Virtual numbers: an optional number to make a small business look more established.

Who it serves

The service is aimed at New Zealand firms of all sizes, and its case studies range from self-employed people and small services to a motor dealership, a real estate firm and a small IT company.

Key facts

• Coverage: New Zealand
• Availability: all day, every day
• Staff: receptionists based in New Zealand