BEYOND20

About BEYOND20

Beyond20 gave ID staff a demonstration of how Cherwell could automate certain processes, leading ID to create a prototype that would automate shipping and maintenance of Dismounted Soldier Training System Equipment Beyond20 helped ID see the real-time status of training system shipments in Cherwell’s CMDB, immediately improving the shipping department’s productivity Then Beyond20 consultants completed the rest of the system drawing on ID’s feedback The solution went on to win the award for “Most Innovative Use of Cherwell” at the 2015 Cherwell Global Conference

Hunter Industries understood that their path to success was through leveraging their existing ITSM solution to support managing their facilities Hunter Industries partnered with Beyond20 to provide configuration of their existing Cherwell system Beyond20 ran small focus groups within Hunter Industries’ IT department to capture and document critical components needed to effectively manage their assets and facilities After analyzing results and feedback, Beyond20 delivered a variety of portal dashboards to fit their needs

We worked with the country’s largest branded marketer of children and baby’s clothing to replace their legacy Cherwell ITSM solution with a modern ServiceNow solution that would function across the enterprise and give them stability in both corporate and retail environments Despite a condensed timeline, Beyond20 facilitated a soft transition by leveraging incremental releases into Production, avoiding the need to move open tickets into ServiceNow This solution allowed the company to undergo a seamless transition and avoid negative business impacts, while enabling continuous improvement, process efficiencies via automation, and in-depth reporting capabilities

OneNeck sought to consolidate their ITSM platform across numerous locations and determined Cherwell and Beyond20 were the right fit Beyond20 Consultants designed and implemented an initial solution that included Incident Management and quickly added the Change, Problem, and Configuration Management modules Within two months, OneNeck had migrated 99 9% of its customers to Cherwell