Answermed Telecom Inc

Answermed Telecom Inc is a telephone answering service based in Tolland, CT, that specialises in pediatric and medical practices. It says it has worked in this field since 1997. Staff are trained to hold or dispatch calls sensibly, and the company states it has never lost a client because of poor service, long hold times or a call sent to the wrong on-call physician.

Services

• After-hours triage: overnight calls are taken and routed to the doctor on call.
• Physician dispatch: newborn calls, consults and rounding requests are sent to the correct physician on time.
• Express check-in lines: dedicated lines for physicians.
• Toll-free lines: for patient access.
• Online setup: instant forms, and callers need no account number because staff recognise them by name.
• Secure text app: a HIPAA compliant messaging app for iOS.

Who it works with

Pediatric and other medical practices.

Key facts

• Based in: Tolland, CT
• Founded: 1997
• Compliance: HIPAA compliant text app