Accurate Answer

Accurate Answer is a woman-owned telephone answering company that has operated since 1993. Live operators in the United States take calls for clients at all hours, so callers reach a person rather than a menu.

What Accurate Answer does

• Live call answering: operators pick up around the clock, every day of the year.
• Message and information capture: the team records what each caller needs and passes it on.
• Order and service requests: calls are handled to match each client's own services and manner.
• Bilingual and translated calls: operators speak English and are bilingual, and translation is available for other languages.

Who it serves

The company says it helps businesses of any size. It handles inbound calls only and states that it uses neither artificial intelligence nor outsourced call centres.

Key facts

• Based in: Connecticut, USA
• Founded: 1993
• Equipment: runs the Amtelco Genesis call system, with a redundancy plan so calls are not missed
• Accreditation: accredited by the BBB since 2019