High Impact Partners (HIP)

hip brings these value-added advantages to every project.

Susan Shorters brings over 30 years of experience leading projects and programs—specializing in training, program development, project management, organizational capacity-building, conference planning, and writing services For over two decades, Susan has provided her expertise to federal government agencies, the corporate sector, nonprofits, and community organizations

Susan founded HIP in 2009 and has built her company on her professional and personal philosophy: to have a positive impact on people, projects, and performance She also infuses her passion for capturing success stories of people, programs, and organizations She is a Certified Professional Coach (CPC), whose focus and approach are rooted in relationships, collaboration, solutions, and results

susan shorters, cpc, president & ceo

Susan Shorters has over 30 years of experience in program development, project management, grant management, event planning, writing, building and leading teams Her breadth of experience crosses government agencies, corporate entities, nonprofits, community organizations, foundations, and underserved populations She specializes in capturing stories, including promising practices and successes of programs, projects, and initiatives

She founded HIP in 2009 in order to provide a full-service management consulting firm that specializes in project management, program development, analysis, and a variety of writing services

Her diverse background includes leadership in projects and teams for the National Faith-Based Academy at the National Congress for Community Economic Development (NCCED) and Emerging Leaders Program (ELP) She has led implementations for workforce development, employer engagement, national conferences, customized training programs, public policy forums, and has previously managed account portfolios and trained staff for Xerox Corporation She is a trusted and compelling leader that inspires and promotes her personal philosophy for positive impact on people, projects, and performance

katherine limon, pmp, sr. director of projects

Katherine Limon started her career in print journalism, which led to roles in the communications and project management fields for nonprofits and private firms She joined HIP in March 2017, providing project management support across many projects In addition, Katherine assists with business development and operational activities

Prior to HIP, Katherine supported the Office of Job Corps at the U S Department of Labor as a consultant for 11 years During this time she contributed to the career technical training team in career pathways development, policy development, pilot projects, and data management Katherine has a Bachelor of Arts in Journalism from the University of Nevada, Reno, and an MA in Intercultural Relations from the School for International Training

Katherine has dedicated her career to bringing a voice to workforce development and youth empowerment issues through impactful projects and stories

bob levy, business development manager

Since July 2016, Bob has supported HIP in business development and recruiting efforts Before joining HIP, he worked at Performance Excellence Partners (PEP), managing 14 task teams for a multi-year small business contract with the U S Department of Energy (DOE), Office of Nuclear Energy (NE) Bob had regular client-facing contact with the NE COR and senior officials, managing PEP teams at DOE headquarters and offsite During that contract period, PEP earned exceptional CPARS, and the Woman-Owned Small Business of the Year Award

Bob’s prior management consulting experience included working for a DOE-awarded small business, TMS In 2007, an investor bought TMS and other firms to form NISC, which IBM later acquired In seven years with the three firms, he led teams supporting the same DOE clients Before consulting, Bob worked 30 years in the justice field, including executive-level roles at one national nonprofit and two state governments Bob holds an MA in Human Relations and Corrections, and a BA degree in Psychology

karen williamson, program analyst/business development support

Karen holds an MBA in Marketing from the University of Chicago Booth School of Business and a BA degree in Economics from Wellesley College She currently serves on the board of the Center for Nonprofit Advancement and formerly served and held office on the boards of the YWCA National Capital Area, Green Door, MedStar Health Research Institute, Wellesley College Board of Trustees, and Wellesley College Alumnae Association

malcolm randall, solutions architect

Malcolm (MJ) Randall brings a versatile and valuable skill set to the HIP team After joining HIP in 2021 as Brand Strategist, spearheading the successful redesign and relaunch of the website; and leading HIP’s digital marketing strategy, Malcolm now serves as Solutions Architect—developing agile technical solutions to business needs Malcolm’s decade of digital marketing experience has led him to focus on data analysis, systems administration, and other translatable IT skills; while his proficiency in communications and graphic design enable him to translate technical concepts in ways that are easily understood

Prior to HIP, Malcolm worked in the nonprofit sector, building membership communities, organizing national conferences, and helping raise money for important causes He attributes the core of his professional work ethic to his fulfilling internship experience working for a nonprofit start-up as an undergrad student Malcolm is a graduate of Miami Dade College and a proud alumnus of Pensole Lewis College of Business & Design (formerly Pensole Design Academy)

rachael limon, pmp, marketing & content strategist

Rachael Limon brings innovative ideas and experience to HIP’s MarCom Team by delivering practical and effective applications for optimum performance Her dedication to her craft and customers helps High Impact Partners reach mission goals She has worked in various industries such as hospitality, aerospace, healthcare and government As a content writer for HIP, she capitalizes on her experience by representing diverse perspectives, analyzing best practices, and communicating strategic thinking

teri mcmillian, accounting and administrative manager

Teri McMillian is an accounting specialist with over 25 years of experience She has a passion for her clients and compliments her accounting and bookkeeping skills with a well-rounded expertise in human resources Teri is well regarded for her high-level customer service skills She’s also an expert in the Microsoft Software Suite and QuickBooks

HIP employs professionals with extensive experience and education to support corporate operations and projects Their collective expertise in project management, training/facilitation, coaching, data analysis, and meeting planning lends a holistic approach to our work

Angella Brown, CGMP Project Lead Erika Humphrey Technical Assistance Coach Alexandra “Alex” Melin Project Lead Lyle Neumann Technical Assistance Coach Alexandra “Ali” Simon Project Lead