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Macros/Templated Responses
Real-time Chat
Multi-Channel Communication
Service Level Agreement (SLA) Management
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Review Management
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Dashboard
Sentiment Analysis
Response Management
Campaign Management
Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
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Data Extraction
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Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
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Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
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Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
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Query Builder
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Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
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Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
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IVR
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Text to Speech
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Abbreviation Detection
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Phonetic Variation Detection
Conversational AI Platform
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Knowledge Base
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CMDB
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Email Distribution
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On-Demand Communications
Personalization
Content Management
Template Management
Video Content
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Print Management
Knowledge Management
Content Management
Collaboration
Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
Business Intelligence
Dashboard
Benchmarking
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Ad Hoc Reports
Key Performance Indicators
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Publishing / Sharing
Scorecards
Strategic Planning
Trend / Problem Indicators
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Training
Learner Portal
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Synchronous Learning
Certification Management
Simulation
Training Companies
In Person
Live Online
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Documentation
eCommerce
Not Offered
Built in LMS
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management