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Email Integration
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Macros/Templated Responses
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Service Level Agreement (SLA) Management
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Negative Feedback Management
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Data Mining
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Data Extraction
Statistical Analysis
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Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
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Artificial Intelligence
Process/Workflow Automation
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For Sales
Chatbot
Multi-Language
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Virtual Personal Assistant (VPA)
Data Analysis
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Data Source Connectors
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Query Builder
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Machine Learning
Visualization
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Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Customer Communications Management
Interactive Content
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Email Distribution
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Phonetic Variation Detection
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Speech Synthesis
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Contextual Guidance
For Developers
Intent Recognition
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ML Algorithm Library
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Discussion Boards
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Not Offered
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Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker