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Social Media Analytics Tools
Competitor Monitoring
Post Scheduling
Influencer Tracking
Campaign Analytics
Customizable Reports
Engagement Tracking
Lead Attribution
Multi-Channel Data Collection
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Multiple Site Management
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User Interaction Tracking
Customer Engagement
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Gamification
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Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
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Installed - Windows
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iPhone / iPad
Training
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Business Hours
Online
24/7 (Live Rep)
Customer Journey Mapping Tools
Data Import/Export
Collaboration
Surveys & Feedback
Behavioral Analytics
Predictive Analytics
Templates
Action Management
Attribution Modeling
Customer Profiles
Business Intelligence
Dashboard
Benchmarking
Performance Metrics
Predictive Analytics
Ad Hoc Reports
Key Performance Indicators
Profitability Analysis
Publishing / Sharing
Scorecards
Strategic Planning
Trend / Problem Indicators
Visual Analytics
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Data Mining
For Healthcare
AI/Machine Learning
Modeling & Simulation
Data Blending
Demand Forecasting
For Education
Customer Loyalty
CRM
Loyalty Program
Member Portal
Membership Management
Activity Tracking
Referral Tracking
Rewards Management
Gift Card Management
Loyalty Cards
Reputation Management
Sentiment Analysis
Response Management
Campaign Management
Social Media Monitoring
Gamification
Social Media Metrics
Review Generation
Review Monitoring
Review Management
Dashboard
Sentiment Analysis
Response Management
Campaign Management
Review Monitoring
Negative Feedback Management
Review Notification
Review Request
Social Sharing
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