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Live Chat
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Call Logging
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Fraud Detection
Linked Data Management
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Sentiment Analysis
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Boolean Queries
Document Filtering
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Chatbot
Multi-Language
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Virtual Personal Assistant (VPA)
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Data Source Connectors
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Natural Language Search
Query Builder
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Templates
ML Algorithm Library
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Complaint Management
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Email Integration
Interaction Tracking
IT Asset Management
Customizable Branding
Macros/Templated Responses
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Service Level Agreement (SLA) Management
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Cataloging/Categorization
Decision Tree
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
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Disparate Data Collection
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Negative Feedback Management
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Routing
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Whitelisting/Blacklisting
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Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management