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Text Mining Software
Complaint Management:Corrective Actions (CAPA)
IVR:Text to Speech
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OCR
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Convert to PDF
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Metadata Extraction
Multiple Output Formats
Zone Selection Tool
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Reporting/Analytics
Customer Satisfaction
360 Degree Feedback
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Feedback Collection
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Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Mobile Access
Document Management
Electronic Signature
Search
Archiving & Retention
Information Governance
Content Lifecycle Management
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Version Control
Collaboration Tools
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Text Analysis
Boolean Queries
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For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
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Predictive Analytics
Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
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Templates
ML Algorithm Library
Model Training
Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
Help Desk
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
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Email Integration
Self Service Portal
IT Asset Management
Interaction Tracking
Macros/Templated Responses
Customizable Branding
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
Social Media Integration
Document Storage
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Remote Access/Control
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Response Management
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Negative Feedback Management
Review Notification
Data Mining
Machine Learning
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Fraud Detection
Linked Data Management
Semantic Search
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Data Entry
Abbreviation Detection
Data Capture and Transfer
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Data Entry Verification
Data Retrieval
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Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
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Text to Speech
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Configurable Alerts
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Android
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iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
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Gamification
Live Chat
Churn Management
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Full Text Search
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Discussion Boards
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Decision Tree
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