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Text Mining Software
Customer Service:Call Center Management
Text Mining:Summarization
Help Desk:Call Center Management
Customer Experience:Multi-Channel Data Collection
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24/7 (Live Rep)
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Call Logging
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Progressive Dialer
Reporting/Analytics
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360 Degree Feedback
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Third Party Integration
Transfers/Routing
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Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
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Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
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Data Visualization
Data Source Connectors
Data Discovery
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Query Builder
Self Service Data Preparation
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Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
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Forms Management
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Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
Help Desk
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
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Email Integration
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IT Asset Management
Interaction Tracking
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Customizable Branding
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Real-time Chat
Service Level Agreement (SLA) Management
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Document Storage
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Remote Access/Control
Review Management
Review Request
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Review Monitoring
Negative Feedback Management
Review Notification
Deployment
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iPhone / iPad
Data Entry
Abbreviation Detection
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Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
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Multi-Channel Communication
Chatbot
Multi-Language
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Contextual Guidance
For Developers
Intent Recognition
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Print Management
IVR
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Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Call Center
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Sentiment Analysis
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Configurable Alerts
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Training
Learner Portal
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Certification Management
Simulation
Training Companies
In Person
Live Online
Webinars
eCommerce
Documentation
Built in LMS
Not Offered
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
Knowledge Management
Content Management
Collaboration
Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
Business Intelligence
Dashboard
Benchmarking
Performance Metrics
Predictive Analytics
Ad Hoc Reports
Key Performance Indicators
Profitability Analysis
Publishing / Sharing
Scorecards
Strategic Planning
Trend / Problem Indicators
Visual Analytics