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IT Service
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24/7 (Live Rep)
Business Hours
Online
OCR
Text Editor
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Batch Processing
Convert to PDF
Image Pre-processing
Metadata Extraction
Multiple Output Formats
Zone Selection Tool
Customer Service
Queue Management
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Alerts / Escalation
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Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
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Help Desk
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
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Interaction Tracking
IT Asset Management
Macros/Templated Responses
Customizable Branding
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Review Management
Review Request
Social Sharing
Dashboard
Sentiment Analysis
Response Management
Campaign Management
Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
Dashboard
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Data Visualization
Data Source Connectors
Data Discovery
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Query Builder
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Self-service Analytics
Deep Learning
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Document Classification
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ML Algorithm Library
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Self-Learning
Visualization
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Remote Control
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Procurement Management
CMDB
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Interactive Content
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On-Demand Communications
Personalization
Content Management
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Video Content
Multi-Channel Communication
Print Management
IVR
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
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Configurable Alerts
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iPhone / iPad
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
Reporting/Analytics
Live Chat
Multi-Channel Communication
Chatbot
Multi-Language
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Pre-Configured Bot
Speech Recognition
Email Management
Routing
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Canned Responses
Whitelisting/Blacklisting
Data Recovery
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Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
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Collaboration
Full Text Search
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Discussion Boards
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Cataloging/Categorization
Decision Tree
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Ad Hoc Reports
Key Performance Indicators
Profitability Analysis
Publishing / Sharing
Scorecards
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Learner Portal
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Certification Management
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Training Companies
In Person
Live Online
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Documentation
eCommerce
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Not Offered
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Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis