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24/7 (Live Rep)
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Online
OCR
Text Editor
ID Scanning
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Indexing
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Convert to PDF
Image Pre-processing
Metadata Extraction
Multiple Output Formats
Zone Selection Tool
Customer Service
Queue Management
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Customer Complaint Tracking
Issue Tracking
Case Management
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Help Desk
Ticket Management
Workflow Configuration
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Network Monitoring
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IT Asset Management
Customizable Branding
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Real-time Chat
Multi-Channel Communication
Service Level Agreement (SLA) Management
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Document Storage
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Remote Access/Control
Review Management
Review Request
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Dashboard
Sentiment Analysis
Response Management
Campaign Management
Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
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Query Builder
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Mobile Access
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Video Content
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Print Management
IVR
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Phone Key Input
Survey Management
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Voice Customization
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Abbreviation Detection
Data Capture and Transfer
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Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
Reporting/Analytics
Live Chat
Multi-Channel Communication
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Contextual Guidance
For Developers
Intent Recognition
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Speech Recognition
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Content Syndication
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Analytics
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Gamification
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Churn Management
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Collaboration
Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
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Training
Learner Portal
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Certification Management
Simulation
Training Companies
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Documentation
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Not Offered
Built in LMS
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Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker