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Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
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Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
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Taxonomy Classification
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Artificial Intelligence
Process/Workflow Automation
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Multi-Language
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Virtual Personal Assistant (VPA)
Data Analysis
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Query Builder
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Machine Learning
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NLP
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Statistical / Mathematical Tools
Deep learning
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ML Algorithm Library
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Complaint Management
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Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
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Macros/Templated Responses
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Service Level Agreement (SLA) Management
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IVR
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Text to Speech
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Phonetic Variation Detection
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Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
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Publishing / Sharing
Scorecards
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Visual Analytics
Training
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Certification Management
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Not Offered
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Built-in Course Authoring
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
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Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management