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Customer Satisfaction
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Analytics
Survey Management
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Zone Selection Tool
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Macros/Templated Responses
Real-time Chat
Multi-Channel Communication
Social Media Integration
Service Level Agreement (SLA) Management
Document Storage
Knowledge Base Management
Remote Access/Control
Review Management
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Negative Feedback Management
Review Notification
Data Mining
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Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
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Data Visualization
Data Source Connectors
Data Discovery
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Self-service Analytics
Machine Learning
Visualization
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Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
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Forms Management
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Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
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Routing
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On-Demand Communications
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Text to Speech
Voice Customization
Voice Mail
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Contextual Guidance
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Document Classification
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Communication Management
Community Management
Content Syndication
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Analytics
Video Content
Gamification
Live Chat
Churn Management
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Content Management
Collaboration
Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
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Scorecards
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Simulation
Training Companies
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Built in LMS
Academic/Education
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Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
102
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Akio.CX
