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Version Control
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Support
24/7 (Live Rep)
Business Hours
Online
OCR
Text Editor
ID Scanning
Multi-Language
Indexing
Batch Processing
Convert to PDF
Image Pre-processing
Metadata Extraction
Multiple Output Formats
Zone Selection Tool
Customer Service
Queue Management
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Complaint Management
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Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
Help Desk
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
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Email Integration
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IT Asset Management
Customizable Branding
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Document Storage
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Remote Access/Control
Review Management
Review Request
Social Sharing
Dashboard
Sentiment Analysis
Response Management
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Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
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Data Visualization
Data Source Connectors
Data Discovery
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Query Builder
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Deep Learning
Convolutional Neural Networks
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ML Algorithm Library
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CMDB
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On-Demand Communications
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Video Content
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Print Management
IVR
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
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Customer Engagement
Audience Segmentation
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Configurable Alerts
Impact Scoring
Influencer Tracking
Reputation Management
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Dashboard
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Android
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Web-Based, Cloud, SaaS
iPhone / iPad
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
Reporting/Analytics
Live Chat
Multi-Channel Communication
Chatbot
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Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Pre-Configured Bot
Speech Recognition
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Archiving & Retention
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Canned Responses
Whitelisting/Blacklisting
Data Recovery
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Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
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Churn Management
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Full Text Search
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Discussion Boards
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Cataloging/Categorization
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Scorecards
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis