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Customer Communications Management:Email Distribution
Social Media Monitoring:Impact Scoring
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IT Service
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24/7 (Live Rep)
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OCR
Text Editor
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Convert to PDF
Image Pre-processing
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Multiple Output Formats
Zone Selection Tool
Customer Service
Queue Management
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Customer Complaint Tracking
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Workflow Configuration
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Network Monitoring
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Dashboard
Sentiment Analysis
Response Management
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Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
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Query Builder
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Mobile Access
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Print Management
IVR
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Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
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Abbreviation Detection
Data Capture and Transfer
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Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
Reporting/Analytics
Live Chat
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Multi-Language
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Contextual Guidance
For Developers
Intent Recognition
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Content Syndication
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Analytics
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Gamification
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Built in LMS
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
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Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker