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OCR
Text Editor
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Third Party Integration
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Canned Responses
Customizable Branding
Geo Targeting
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Query Builder
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Machine Learning
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Network Monitoring
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Fraud Detection
Linked Data Management
Semantic Search
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Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
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Mis-Keyed Variation Detection
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iPhone / iPad
Data Extraction
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IP Address Extraction
Image Extraction
Phone Number Extraction
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Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
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Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
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Customer Segmentation
Text Analysis
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Whitelisting/Blacklisting
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Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
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Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
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