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Forms Management
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Corrective Actions (CAPA)
Customer Complaint Tracking
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IT Asset Management
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Macros/Templated Responses
Real-time Chat
Multi-Channel Communication
Service Level Agreement (SLA) Management
Social Media Integration
Document Storage
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Remote Access/Control
Review Management
Review Request
Social Sharing
Dashboard
Sentiment Analysis
Response Management
Campaign Management
Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
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Virtual Personal Assistant (VPA)
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Speech Synthesis
Sentiment Analysis
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Speech Recognition
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iPhone / iPad
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Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
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Mis-Keyed Variation Detection
Phonetic Variation Detection
Customer Experience
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Routing
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Whitelisting/Blacklisting
Data Recovery
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Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
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Gamification
Live Chat
Churn Management
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Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
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Key Performance Indicators
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Publishing / Sharing
Scorecards
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Trend / Problem Indicators
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Learner Portal
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Certification Management
Simulation
Training Companies
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Webinars
Documentation
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Built in LMS
Academic/Education
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Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction